Frequently asked questions

Harp Media Call Bot is an AI-powered phone receptionist that answers every inbound call to your business, 24 hours a day, 7 days a week — including evenings, weekends, and holidays. It can book appointments, capture leads, answer common questions, triage emergencies, and text you a summary after every call.

No. Setup takes less than 10 minutes: describe your business (or paste your website URL), choose a voice, and either get a new AI phone number or forward your existing number. No developers or integrations required to go live.

Yes. You can forward calls from your current business number to your Call Bot number. Your customers dial the same number they always have, and your AI receptionist handles it from there.

14 days, no credit card required. You get full access to the features of your chosen plan during the trial.

During onboarding you tell the AI about your services, hours, pricing, FAQs, and how you want calls handled. You can paste your website URL and Call Bot will extract the key details automatically. You can update or expand this training at any time from your dashboard.

Yes. Call Bot integrates with Google Calendar, Calendly, and TidyCal (on all plans). It checks real-time availability and books the appointment during the call — no follow-up needed.

You receive an email summary with the caller's name, reason for calling, and what the AI did (booked, transferred, captured info, etc.). Full transcripts are available in your dashboard. Urgent calls can also trigger an immediate SMS alert to your phone.

Yes. Unlike a single staff member, Call Bot can answer an unlimited number of simultaneous calls — so a Saturday morning rush or a post-storm spike never means a busy signal.

English is fully supported. If you need support for additional languages, contact us at [email protected] and we'll let you know what's available.

Yes. You can configure keywords or conditions (e.g. "emergency", "burst pipe", "chest pain") that trigger an immediate warm or cold transfer to your phone or on-call number.

The AI can be configured to offer a callback, take a message, or transfer the call to you rather than guess. It never makes up information — it stays within what you've trained it on.

Outbound calling (reminders, follow-ups, confirmations) is available on the Pro and Business plans.

Custom CRM integration is included in the Pro and Business plans. We support common platforms and can discuss your specific system — reach out at [email protected].

Zapier and other webhook-based automations are supported via the Pro and Business plans, letting you push call data into any tool in your stack.

Each plan includes a block of call time. Usage beyond that is billed at $0.12 per minute. For most small businesses, the included minutes cover all normal call volume.

Yes. You can upgrade, downgrade, or cancel at any time from your billing settings. Cancellation takes effect at the end of your current billing period — no fees or penalties.

Annual billing options are coming soon. Email us at [email protected] if you'd like to be notified when they're available.

Transcripts are generated for every call so you have a full record of what was said. Audio recordings are available depending on your plan and configuration. You remain responsible for notifying callers as required by the laws in your jurisdiction.

Yes. All data is encrypted in transit and at rest. We do not sell your data or use it to train third-party models. See our Privacy Policy for full details.

If you operate in a healthcare setting and require a Business Associate Agreement (BAA), contact us at [email protected] before storing protected health information. By default our service is not configured as a HIPAA-covered service.

On the Business plan, our team will work with you directly to configure your call scripts, train the AI on your business specifics, test edge cases, and make sure everything is live and working before you take real calls.